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We get it, you have questions

Can I have multiple LevelSmart™ autofills in one area?

Yes, you can have many LevelSmarts within the same area and will not be effected by other units. We use technology that allows each sensor to only communicate with the controller it is paired with. As long as you pair the units at different times there will be no issues. Most commonly customers use separate units for their pool, spa, and water features.

Is the LevelSmart™ Sensor completely wireless?

Yes, the Sensor is 100% wireless and discrete to be out of sight and out of mind. The sensor is wireless and waterproof, ensuring long-lasting communication and leveling.

Can I use there LevelSmart with an negative edge pool?

Yes, we have thousands of LevelSmarts on negative edge pools. The sensor will live in the catch basin and there is no issue with the sensor being completely submerged.

How does the LevelSmart Sensor attach to my pool or spa?

The LevelSmart Sensor adheres to your pool with a marine grade A/B epoxy. When mounting your Sensor you will need to knead the epoxy to effectively mix the components and apply it to the back of the Sensor. 

Every LevelSmart comes with A/B epoxy.

Can I use the LevelSmart if I have a pool cover?

Yes, the LevelSmart will continue to fill with or without the pool covering. 

Already placed an order?

When will my order arrive?

As soon as your order has been fulfilled and shipped, you will receive tracking information via e-mail. Please note, that the dispatch time for orders can take up to 48 hours. The dispatch time is how long our warehouse needs to prepare an order for shipment. The dispatch time does not include the time it takes for the shipment to arrive. 


During holidays, the dispatch time is usually longer. During these busy periods, it can then take up to 7 business days for your order to be shipped.

Can I return an item?

We have a 30-day return policy. All items can be returned within 30 days of delivery date. Please note, to be eligible for a return the product must be in the condition it was received and in the original packaging. There is a 15% restocking fee associated with returns. 


Quality that you can trust